Job Responsibilities:

• Provide application support, training, setup, and maintenance for Office Applications, Application Servers, ERP systems, and other related platforms to ensure business continuity within the TCIM Group.
• Contribute to projects, ensuring deliverables are completed on time and meet expectations.
• Complete assigned tasks and documentation as required to meet KPIs.
• Support users with application issues, log cases, and provide reports when necessary.
• Learn, create, maintain, and support cases for the Power Platform.
• Follow up on Level 1/2 support cases, offering navigation guidance for the Online Booking Tool (e.g., Concur, GetThere) and the Profile tool.
• Perform other tasks as assigned by the supervisor.

Job Requirements:

Qualifications:

• Diploma or Bachelor’s Degree in Computer Science or a related field.

Experience:

• At least 2 years of experience in application support.

Technical Knowledge & Skills:

• Familiarity with Power Suite, GDS, Red 360, and Sage UBS.
• Knowledge of the travel industry is an added advantage.

People Knowledge & Skills:

• Strong communication and coordination skills.
• Team player with a good command of English.
• Effective problem-solving skills.
• Ability to work with minimal supervision.
• Positive attitude with the ability to manage multiple companies.